FAQs & resources

Getting started with Herralink is easy through Galaxy Digital:

1. Create your volunteer account either through your browser or mobile app. Your account is where you’ll sign up for activities and track your volunteer hours and impact.
2. Choose a registration track. Select the option that best fits your volunteer plans: guest, short-term or long-term.
3. Complete the waivers and questions. Guest volunteers can begin signing up for opportunities right away. Short-term and long-term volunteers may need 3-5 business days to complete any required screening or next steps.
4. Browse available opportunities. You can browse opportunities and filter them by state, ZIP code, activity type and more.
5. Once you sign up for an activity, you’ll automatically receive a confirmation email with your arrival time, location and instructions.

You’ll need to create an account and complete a registration track before you can view or sign up for volunteer opportunities.

There are three different types of volunteers: guest, short-term and long-term. You can learn more about each of these at the Herralink Volunteer Options page

Download the Galaxy Digital app on your phone or access the volunteer portal through your web browser and sign in to your account. When you arrive for your volunteer activity, use the app to check in. Be sure to check out when your activity is complete so your volunteer hours are recorded.

If your school uses x2VOL, MobileServe, or another online platform, submit your hours using Herralink@GoodwinLiving.org as the verifier. Service hours are reviewed and approved within 24 hours.

If your school requires a paper form with an ink signature, please email Herralink@GoodwinLiving.org at least one day before your activity so we can arrange for someone to sign your form.

Volunteer opportunities are available at Goodwin Living communities and partner organizations throughout Northern Virginia and the Washington, D.C. area. Available placements can change over time, so we encourage you to visit our Galaxy Digital volunteer portal to browse current opportunities and find a participating location near you.

After you complete your registration, guest volunteers can begin signing up for opportunities right away. Short-term and long-term volunteers may need 3-5 business days to complete the full registration process, including any required screening or next steps.

The phone screening is conducted by a volunteer coordinator to discuss your interests, availability, and match you with appropriate volunteer opportunities. You’ll also receive detailed information about the next steps in the process.

This step is only mandatory for short-term and long-term volunteers.

You can use the Galaxy Digital app or access the portal through your web browser to manage your volunteer activities. You can browse opportunities, sign up for or cancel volunteer shifts, check in and out and message ambassadors, other volunteers and volunteer managers.

If you need to cancel a volunteer shift, please do so at least 24 hours before the activity.
If you need assistance, email Herralink@GoodwinLiving.org.